Posts by Lisa Lord
Time To Reward The Amazing Tours In Your Gym
After mystery shopping fitness businesses across Australia (and now New Zealand) for over a decade there is one question that has frustrated us: how do we reward a staff member immediately who delivers the perfect tour?
Read MoreWhat Is A ‘Top Gun’?
At Mystery Shopping for Fitness Businesses, we define a ‘Top Gun’ as a team member who consistently provides outstanding customer service that shines through among the thousands of Mystery Shopping Call Evaluations and Walk in Tours, that we conduct every year.
Read MoreMystery Shop Reveal: Saturday Vs Weekday
A staggering 95% of Mystery Shop Call Evaluations that were carried out on a Saturday had disappointing results for our clients.
Read MoreA Forgotten Detail: Updating Your Business Voicemail Message!
“Merry Christmas & Happy New Year – please note our reduced hours over the Christmas Holiday period….. blah blah……” This is the voicemail message that our Mystery Shoppers are repeatedly hearing and it is FEBRUARY!
Read MoreWho are our Mystery Shoppers? A question we often get asked ……..
You need great Mystery Shoppers to be able to get the results for you. Our shoppers are experienced in mystery shopping the fitness industry and are carefully selected for each of our clients individually.
Read MoreThe Secret of Active Listening
We have all heard of the term ‘Active Listening’ – but what really is active listening and how do we teach ourselves this very valuable communication technique?
Read MoreMystery Shop – Discovers a ‘Blind Spot’
Our Mystery Shopping team recently discovered a problem that could have had such a negative impact, not to mention lost sales for one of our Mystery Shopping clients.
Read MoreTips to Handling Income Calls: Smile
Smiling is the golden rule of telephone conversation! Did you know that when you answer the phone both with a smile on your face and standing up you are actually communicating a ton of non-verbal cue’s through voice tone.
Read MoreHave You Called Your Business Lately?
Mystery Shopping can help you identify whether a prospective member’s telephone experience will encourage them to make an appointment to visit your facility, to call you again or whether they will hang up and never return.
Read MoreGet A Clear Picture Of Just What Happens In Your Business
Our Mystery Shopping program covers the whole set of service criteria from the moment a prospective member enters your facility, to the greeting and start of a conversation – so first contact, professionalism, sales & communication skills and observance of all areas of your facility.
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