Hiring, Training & Recognition Of Your Humans [Part I]
I know there is a lot of talk about Millennials (more now as they are the major force in the marketplace), Boomers, Generation X and every other classification demographers can come up with. There are currently 5 (Yes – FIVE) generations in the current workforce.
- Gen, aka Generation Z: born 1996 and after
- Millennials: born 1977-1995
- Generation X: born 1965-1976
- Baby Boomers: born 1946-1964
- Traditionalists: born 1945 & before
(Credit: genhq.com)
But let’s spend a few minutes on Humans and Human Nature.
I will make some assertions (what I believe):
- The Generational Classifications are a result of what people have experienced during their formative years – not some radical shift in genetics or human behavior, or even moral compasses.
- Everyone wants to do a good job and not be mediocre within a quality organization
If you agree, then the goal is to set very clear and granularly explicit expectations on what a “job well done looks like”. We often make assumptions on Great Customer Services; Immaculate Cleanliness; Profit Optimization; Expense Control; etc … But we don’t dive deep on what these things truly mean within our organizations, how to do them and what the outcome/results look like. We sometimes (many times), still leave too much to chance on the interpretation of organizational objectives with the new associate/team member (or even more senior team members).
So how do you approach this challenge: We need to share what great service looks like; share what immaculate cleanliness looks like; share how to create new profit centers; share how to rethink expense control. We shouldn’t mandate or dictate something without teaching/mentoring it.
Reproduced thanks to the kind generosity of Norm & Justin Cates at Club Insider
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President & Chief Executive Officer, Active Wellness & BMC3
Bill is a health club industry veteran with over 25 years of experience leading and managing all aspects of commercial health clubs, medical fitness centers, community centers and corporate fitness centers. He owns BMC3 – a health club consulting company and is co-founder, President & CEO of Active Wellness (dba Active Sports Clubs). Bill has served as Chairman of the IHRSA Board of Directors, on the ACE Industry Advisory Board, on the ACSM Facility & Standards Guidelines and Recommendations Committee and is actively engaged in industry Board Service, as well as education and speaking on industry topics throughout the world.
If you like Bill McBride, listen to him on the Fitness Business Podcast
Thank You JT and Mr. Norm Cates!