Hiring, Training & Recognition Of Your Humans [Part 6]

Culture is dependent on who you hire, who you terminate and how you compensate

  • “What you tolerate – You encourage!”
  • “Lack of involvement = Lack of commitment!”
  • Everyone in the organization should understand the organization’s “WHY”. This is the only way to differentiate beyond your facility and programming aspects (both also very important).
  • If you have a compelling product for a specific target audience/market, you can excel with a focus on your team, facility controllable items and program offerings.

I firmly believe that the biggest crisis our traditional clubs & our industry is currently facing is who and how we hire.  Many operators are hiring on a very ad hoc basis.

 

Reproduced thanks to the kind generosity of Norm & Justin Cates at Club Insider

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