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Creating Awesome Customer Service
Here are a few basics for your business: React quickly to complaints. The longer it takes for you to correct a complaint the more you will have to give to appease the situation. For complaints, don’t text, Facebook or email. Pick up the phone. Where possible, let your customers feel like a client of your…
Cloud Computing Accounting Solutions a.k.a Stuff that helps us manage money better
If there is one thing that Personal Trainers and Gym owners love more than anything, its managing finances, dealing with invoices and tracking expenses. Ok, not really, but lucky for us there are experts like Heather Smith that make it simple and take all the hard work out of it. Here are some great tips…
Top 6.5 Referral Strategies
Following on from last month’s article from Jeffrey Gittomer on referrals, here is what he says are the top 6.5 ways to get referrals: Deliver memorable service. It’s simple. Be friendly and helpful, and give positive responses. Be available. Make it easy to do business with you and anyone else in your company all the…
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What our clients say about working with us
Summer Nelson, Owner at My Trainer Corporation
Justin is an outstanding business mentor and coach. His work as facilitator of the Personal Trainers Industry Leader's Roundtable is exceptional. I thoroughly recommend him and his programs to anyone wishing to maximise their success.
Troy Morgan, Willows Health & Lifestyle Centre
Stepping away and truly looking at your business with the benefit of peer interaction is such a strong force in driving my business forward.
Shane Casey, Anytime Fitness Franchisee
Thank you for all your guidance and support over the last 12 months JT. I am a better leader through your coaching and mentoring. I feel this achievement is very much a result of the direction you have provided.
We see you as a leader first, business owner second and you work in the fitness industry. You'll lead your fitness business with more clarity, focus and success when you work with Active Management.
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