Top Tips From Justin Tamsett on Show 38 From The Fitness Business Podcast

customer experiences

Here is what resonated for me on this weeks podcast from Justin Tamsett where he talks about what we can learn from other industries about great customer experiences:

If you always look at gyms, health clubs, studios then you only get as good as gyms, health clubs and studios! Justin Tamsett

Finding commonality is one key to building rapport & making a sale. Justin Tamsett

And Justin’s top tips are:

  • Meet with a member’s significant other, best friend & a good mate from work. They play a part in the their success.
  • Your staff members should truly know everything about every product in the business.
  • (JT gave the example of getting a T-Shirt during his recent CrossFit visit) Small incentives (like a T-shirt) may entice members to join or take part or encourage them to pay a premium fee for the tangible item.

Listen to JT's Podcast Now

Tell us in the comments below your #1 Takeaway from this show or what success you have had from implementing an idea you heard here!

Subscribe to The Fitness Business Podcast Show Notes to receive all our podcasts as they go live!