Gym Marketing – Customer Service As Part Of Your Gym Marketing

Gym Marketing – Customer Service as Part Of Your Own Gym Marketing

If you want to improve your retention and marketing of your fitness business then you need to learn how to market to the old brain.  In this series of fitness marketing and retention tips Justin Tamsett of Active Management shares with you how you can market your fitness business directly to the old brain and why it is so important if you want the best fitness marketing results.

Use these fitness marketing tips for marketing to the old brain to grow your fitness business.

Great video for gyms and fitness centres on marketing ideas and tips.

In this video we share 10 customer service tips that every gym or health club should incorporate into their gym marketing plan. Discover how you can improve customer service in your gym or health club.

The 10 Most Important Service Actions:

1. Calling back when promised
2. Explaining what caused the problem. In simple English
3. Letting the member know who and what numbers to call
4. Contacting the member promptly when the problem is resolved
5. Giving members full access to speak to management
6. Telling how long it will take to solve the problem
7. Offering useful alternatives if the problem cannot be solved
8. Treating members like people not account numbers
9. Advising members on how to avoid a future problem
10. Giving progress reports if a problem cannot be immediately resolved.

Active Management has the proven leadership, sales & marketing solutions for the fitness industry. We provide industry specific resources and coaching to help make your business more profitable.

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Fitness Marketing Tips Old Brain – Part 1
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JT

Justin is the Managing Director of Active Management, which he began January 2004. He offers coaching to businesses worldwide in everything from start up and design to marketing and sales systems. Justin also facilitates four Australian and New Zealand ‘fitness industry roundtables’ events, which allows him to see a huge cross section of business models.

www.activemgmt.com.au