Small Business Tip
Learn to Love Feedback – If you want to improve.
Feedback can be grouped into one of 3 categories:
Read MoreThe Secret To Business Success Is Simple
The best performers at business, do not hide behind a desk. They know that business is all about connecting with people. When people know you, like you, trust you they will help you and do business with you.
Read MoreGetting the Colour Right
Recently, I looked at a printed marketing piece and thought, ‘What the …’ The colours were so not what I wanted. So I chatted with my printer and here are some basic tips for you to remember (so you don’t make the same mistake as me): CMYK is when printers use cyan, magenta, yellow and…
Read MoreHappy Staff Are More Productive
We already knew that, but now a study proves it! A study at Penn State University in the USA examined the impact of moods on coming up with ideas. They divided participants into 2 groups – happy and sad! They found that happy participants came up with 50% more ideas than their glum counterparts!
Read MoreUniforms – Are They Important?
A panel of experts at ‘Fashion Fit for Business’ this year indicated that uniforms: benefit culture increase brand satisfaction improve employee satisfaction improve performance A representative from Flight Centre said that when they updated their uniform with a more contemporary style they saw a change in pride and professionalism. The Council of Fashion and Textiles…
Read MoreNot Happy Boss
A survey of 1500 workers in Australia found the following results: 12% would leave because of a lack of opportunity for advancement 10% for job dissatisfaction 9% for lack of professional development 8% for poor work-life balance 8% work-related stress. The survey further found that employees who were asked to take concessions during the Global…
Read MoreDon’t Print Anything That’s Top Secret!
Canon Australia has found some very interesting stats from office workers and what is printed at work! They found: 90% of workers looked at other people’s print jobs, when printed on the company printer or photocopier 10% even delve into the detail of the printed material 70% had their printing go missing or be taken…
Read MoreEven de Bono Can Help Your Business
Last month at one of the Industry Leaders Round Tables meetings, we had a member share how challenging it can be for them to articulate their questions. And in fact, while speaking out loud it helped clarify what they needed to know. As a result, we are going to implement the coloured hats that Edward…
Read MoreCreating Awesome Customer Service
Here are a few basics for your business: React quickly to complaints. The longer it takes for you to correct a complaint the more you will have to give to appease the situation. For complaints, don’t text, Facebook or email. Pick up the phone. Where possible, let your customers feel like a client of your…
Read MoreDo You Give Apple Products Away?
Did you realise that Apple have a team of people scouring newspapers and the online world seeing how people give their product away – which they don’t really like! In fact, while they realise the power of their product and their brand, they prefer their products not to be given away as it ‘cheapens’ their…
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