Creating Awesome Customer Service
Here are a few basics for your business:
- React quickly to complaints. The longer it takes for you to correct a complaint the more you will have to give to appease the situation.
- For complaints, don’t text, Facebook or email. Pick up the phone.
- Where possible, let your customers feel like a client of your business. Let them know what it is like to be part of your business family as opposed to a stranger trying to coming in.
- Be flexible in this changing economy. Consider your refund policy, cancellation policies and even how people can get started with you.
- Introduce yourself and smile. This goes a long way to ensuring your members, clients and customers feel welcome.
Justin is the Managing Director of Active Management, which he began January 2004. He offers coaching to businesses worldwide in everything from start up and design to marketing and sales systems. Justin also facilitates four Australian and New Zealand ‘fitness industry roundtables’ events, which allows him to see a huge cross section of business models.