Increase Member Retention Using The Amazon Effect
“This webinar should be compulsory listening for every fitness business owner – if they want to improve retention!” said Troy Morgan, owner of Willows Health & Fitness, Queensland.
Customer experience is the only true competitive advantage for businesses today. After all, it’s all about the customer! It’s the reason companies are in business. Customer experience leaders are growing five times faster than the competition, and customer are, increasingly, choosing to do business with companies that provide an easier, more convenient, and more seamless experience. That is, how you use technology!
The presenter, Annette Franz has more than 25 years of experience (both client side and vendor side) helping companies understand their employees and customers, identifying what drives retention, satisfaction, engagement, and the overall experience, and designing customer experience strategies to deliver a better experience for all constituents. Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized as a top thought leader in Customer Experience.
To get access to this amazing webinar, you have two options based on where you live:
Annette Franz’s Contact Details:
Website | LinkedIn | Buy Her Book
Justin is the Managing Director of Active Management, which he began January 2004. He offers coaching to businesses worldwide in everything from start up and design to marketing and sales systems. Justin also facilitates four Australian and New Zealand ‘fitness industry roundtables’ events, which allows him to see a huge cross section of business models.