Position Vacant for a VIC/TAS Guest Experience Manager at Belgravia Leisure
VIC, Belgravia Health & Leisure – Melbourne 3000
- Join the fastest growing health, wellness and leisure organisation in Australia
- Great career paths and development with an entrepreneurial organisation
The Company
Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 150 locations across Australia and New Zealand.
We are in an exciting period of growth, and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.
The Role
Reporting directly to our Group Guest Experience Manager, the VIC/TAS Guest Experience Manager will work closely with the Marketing and Strategy team and Operations to put the customer at the centre of everything we do by executing a high-quality guest experience strategy across all facilities within the state.
This position is responsible for developing and managing the guest journey to maximise new customers, growth, retention and profitability through the development of channel strategies, on-boarding, customer insights and the implementation of local and national sales through lead generation plans.
Willingness to travel interstate, attend various events and flexibility to accommodate early mornings, late evenings and some weekend work will be advantageous.
Key Accountability
- Implement a high value guest proposition that addresses the needs of the client base across all channels
- Provide a high level of enthusiasm and direction to the Membership, Customer Service and Management teams including an annual training plan and training resources
- Preparation, update and management of sales targets via local lead generations plans for all national campaigns
- Analysis and reporting of sales performance, both successful and unsuccessful, to increase the success of marketing campaigns
- Be the voice of our customers via the Ask Nicely and Mystery Shopper Programs in order to grow market penetration
- Establish and lead a State Guest Experience Leadership Group
- Provide support to the national contact
ESSENTIAL
- Working with Children Check (or equivalent)
- National Police Check
- Current CPR
- Current First Aid Certificate (Workplace Level 2)
- Previous experience in a similar position
- Strong verbal/written communication and presentation skill
- Excellent leadership and influencing skill
- Familiarity with the OH&S legislative guidelines
DESIRABLE
- Track record of consistently meeting/exceeding sales quotas, both personally and as a leader
- Demonstrated skills at building and leading front-line sales teams
- Tertiary qualifications in Marketing
If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in the health, well being and leisure industry, we want to hear from you!
Applications Close
26 Jan 2020
Justin is the Managing Director of Active Management, which he began January 2004. He offers coaching to businesses worldwide in everything from start up and design to marketing and sales systems. Justin also facilitates four Australian and New Zealand ‘fitness industry roundtables’ events, which allows him to see a huge cross section of business models.