Train your own AI employees that sound and act just like your best team members. Sell memberships, service existing customers and provide motivational fitness support.
In this replay, Terry Woods from HireBOB.ai will share the top three insights gained from hundreds of conversations with fitness business owners on preparing for the integration of Agentic AI into their member journey.
Terry covers the biggest challenges leaders face, the three most important preparation points to focus on, and real-world use cases where AI is already making a measurable difference.
This session is designed to help you cut through the noise, see what’s working now, and position your fitness business to thrive in an AI-driven future.
Coming live from the Athletic Business Show in Orlando, we have a very special guest to talk about customer service and customer experience. Chris Stevenson is an expert in the fitness industry for customer service and customer experience.
A lot of times customer service is about lip service. One of the keys you have to do is instill it into the culture of our business.
Online reviews and social media have replaced the water cooler referral system. In days gone past we learned about gyms we should join from workmates at the water cooler, school playground or at a dinner party.
Now every day, people review your facility with the comments and engagement online with your brand. In this entertaining professional development video, you’ll learn how important your customer service is and how to embrace the clients who complain. You want them complaining, so you can get better!
“Please find 15 mins to understand this. It will benefit, you, your kids if you have them and your relationships.
Just some of the comments on my news feed on the Simon Sinek video on leading millennials that went viral over the past 4 weeks. Today despite Sinek’s insights, the majority of leaders will still screw up. Stick with me and I’ll share HOW to lead millennials.
Welcome to show 27 of JTInTheRaw and Happy New Year! Its great to be back and thanks for tuning in as I chew the thin about business at the same time every week!
Now I have made a few of changes for 2017:
A new intro and subtitles! So if you hate my voice, you can just watch and read!
The second change, the focus of #JTInTheRaw will be only business! I’ve made the decision not to venture down the road of personal development as there are loads of others doing these and I am not better than them nor is personal development my core business! I am going to give you business tips every show, so that you can get your #HustleModeOn in 2017! More to come on this in coming weeks!
What’s in this week’s show:
My take on Simon Sinek’s viral video;
#AskJT on ‘what’s the answer to making my business better in 2017’ and my answer will AMAZE you
New resources I am working on useful for any business
And TWO special opportunities for fitness businesses
Millennials want to work with purpose and make an impact. And Sinek adds they want free food and bean bags!
He shares 4 reasons why millennials can be challenging to manage and lead:
Their upbringing – they have become accustomed to being acknowledged for effort! They get school opportunities because mum and dad complain and they learn in the workplace quickly that mum and dad can’t help. That makes them unhappy and then social media allows them to put a filter on what people see. Their friends see a snap shot of their life not the whole feature movie, so friends have no context of how they are REALLY feeling!
Technology – tech feeds them dopamine. An email, a text, a like, growth in Instagram numbers all give us a hit of dopamine. Problem is, this is addictive and also mind numbing. So when stressed, millennials turn to a device to see if they have a new Insta heart and that makes them feel better. The problem is too many kids don’t know how to turn to a person and ask for help when stressed.
Impatience – instant gratification is their life! Kids these days don’t even know how to ‘date’ someone, they just swipe right! Job satisfaction and deep relationships are not instant. Millennials need to learn to love, experience joy and other feelings that take time! And they don’t ask for help so they’ll never achieve them.
Environment – these millennials are in corporate environments where we care more about numbers than the people. We are not helping build their relationship skills, their cooperation skills, overcoming a reliance upon technology as a crutch, understand not everything comes instantly and appreciate the joy, love & fulfilment on working on something for a long time until the successful end.
Sinek’s presentation goes for 15 minutes and for 12 minutes he explains these 4 characteristics of millennials. And for many of the people who re-posted this on Facebook, their comments I am sure reflected the first 12 minutes.
You know what I guarantee, less than 5% of viewers do anything with this info!
You have the knowledge on millennials so do something with it! Change and lead them.
It’s all very well to know these things about them but if you don’t do anything, then you’ll continue to whine about them!
Watch the last 3 minutes of the video because that is where the true lessons are learned.
Here are my suggestions on leading millennials:
Set a long term exercise goal. I learned last year you need to train for months to run a marathon. Set a long term – 6+ months – exercise goal with your millennials. Coach them to achieve. Even better if they learn to pay for a personal trainer to help them!
No mobile phones! Not just in meetings but before meetings, so they connect and talk – ie build relationships!
Give awards for best performance – ie a gold medal for best performance. And never ever give a bonus if they don’t hit it! I mean it . . . if you set a target of 10 and they hit 9, then they get nothing and explain why.
Start each staff meeting with each staff member sharing ‘how they feel’ about different topics. Ensure everyone is listening and everyone has a turn at speaking.
Have a walking meeting. Ideas happen when our mind wanders. Innovation happens as we look around and just think – not when we get on a device. That’s why I love running so much!
Work your arse off. You need to build their confidence, teach them social skills and build trust with your slow, steady and consistent behaviour.
Here is my key message for you: your role as the business owner is to provide – organically or manufactured – interactions to occur between your staff.
Please if you found this useful, then share this video or blog post. I’d love to get 5% of the total views Simon Sinek has had of his video!
#AskJT
This #AskJT is a tough one! It comes from Mark but I have changed his name to keep him anonymous. His question is a beauty, “For the last 12 months I have been paying a former Personal Trainer and now business consultant to help me. We have tried lots of things but I am not getting any better results from using them. What should I do?”
Mark thank you for putting me in an awkward position! I’m not going to shy away from your question though. I’ll tackle it as it is a relevant question for anyone in business.
First thing, I Googled your location and you’re on the first floor at the back of the building. I am guessing you have very favourable rent!
Mark, I don’t care how good your business consultant is, if you have a shit location you’ll have shit business numbers! My first recommendation is explore relocating!
And if that’s not possible do a video of how to get into your studio from street level. Then spread this widely . . . send it everywhere! And every printed marketing piece needs a mud map of how to find you.
Second thing, have an honest discussion with your business consultant. Tell them how you are feeling. If you don’t, you’ll start to resent them and it’ll end up ending pear shape.
If you do continue with him or her as a consultant, set them KPI’s to reach. A consultant’s role is do things for you. You employ them to take something they are an expert in, from your plate to free you up. Hold them accountable for what they say they will do. Give them numbers to hit! Give them bonuses if they hit numbers. Treat a consultant with the same accountability you would treat an employee.
If they are business coach, then they teach you how to do things. They must add to your skill set. Tougher to set KPI’s for a coach but hold them accountable for what you want to learn and resources they say they will send you. Your role in this relationship is give a clear brief before each session.
I hope this helps Mark. And if this advice on doing a video to find you easily would help someone or what to ask your business consultant then please tag someone in the comments below.
What Am I Up To Next Week?
I am still half on break next week, with some chores that I need to do around the house.
I’m also working on:
A new template for building an avatar for your business. Avatars are descriptors of your ideal client and my template will be a case of fill in the blanks to help you identify all the characteristics of your ideal client, member or customer.
A fact sheet on testimonials. Social proof is critical to getting your marketing #hustlemodeon and when we tie this into avatars we are destined for success!
These resources will be perfect for any business and for sale to you. These will be available to Active Management Members in February.
Now just before I finish with this week’s quote of the week.
Two Opportunities For Fitness Businesses
Firstly, I have booked Eugene from Gym Click Media for a days filming in Melbourne on the 19th January. I only need Eugene for a few hours, so if you would like videos for your website, I have an incredible and never to be repeated offer. There are FOUR time slots available, so you’ll need to book FAST! And if you know a gym or PT in Melbourne please tag them in the comments.
Secondly, in February we are putting the price up on the Bronze Membership for Active Management. Sure it is only going from 24.90 for 12 months to 49 for the year, not a huge increase but with increased access to resources on the Member Hub, now is the time to join! Go to www.activemgmt.com.au/joinnow and follow the links to a Bronze Membership.
What were you doing on the 1st July? I can tell you exactly what I was doing and I will later!
Welcome to JTInTheRaw and today I have:
A few shoutouts,
An #AskJT,
A brand new segment ‘what cheeses me off’ and
Some BIG announcements
So hang in there for 15 minutes with me!
What were you doing on the 1st July?
Me?
I did my first Facebook live show from the Gold Coast the day before I ran my first Marathon. We are now 26 shows down the track, which has converted to
Over 15,600 views of the shows on Facebook.
Over 2000 likes, WOW’s and loves . . . that’s a 13% approval rate
Over 1000 comments & questions . . . that a 6.5% engagement rate
If you were one of the people that either ‘like’ ‘wow’ ‘love’ or left me a comment, a huge THANK YOU! Hit ‘like’ right now if you are one of these statistics! Let me see you . . .
Additionally, I have had 300+ views on the #JTInTheRaw You Tube Channel and a whopping 21 subscribers to the JTInTheRaw Channel! Mental note – improve these numbers moving forward!
To be fair, I had NO idea if my weekly show would get to or past 12 shows. I had NO idea if I would have anyone watching or listening to me just chewing the thin about business. I thought I’d put it out there and see what happens!
So not surprising my first shout out is to YOU!
I am very grateful for everyone who tunes in. Some of you – too many to mention – are regular weekly watchers either live or on replay. Thank you so much for your support!
Thank you also to everyone who shares the shows. When you share the show I increase my reach and regularly gain new fans and watchers. So thank you and please keep sharing.
My second shout out goes to my Team. I have three main ladies in the Active Management Team and Alicia, Chantal and Stacey you 3 are AWESOME. I think your greatest attribute you all bring to the company is the ability to read my mind! Thanks for an amazing year.
My third shout out goes to Michelle Bowden. Michelle is this week’s guest on The Fitness Business Podcast and let me say it is one of the BEST shows The Fitness Business Podcast has done all year. Michelle gives some great insights from what she wants from a gym as a member, which is alone is valuable. She shares tips for asserting yourself in your communication skills in work and life. And so much more. If you would like the link show 83 just pop MB in the show notes and I’ll send them to you. Thanks Michelle, you are a true professional and amazing this week. Psst – hope you are enjoying Nepal.
#AskJT
Every week I try to answer questions from you guys and girls as you Facebook, Tweet or email me using #AskJT.
This week’s question comes from Mary a club owner in Texas and she asked “I think my Team have a few issues with my Management Team but they are not telling me anything. Any thoughts?”
Mary I would suggest that as a woman, you should trust your intuition. You are probably right . . . something is amiss, so lets get to fixing it!
First tip . . . get offsite! Take Team members regularly – and definitely now – for a coffee and even though you have a management team, show as the owner you care enough to give them an hour of your time. This effort and the neutral place will see them slowly open up.
Second tip . . . start building trust between you and ALL your Team. The major issue with teams poor functioning is a lack of trust. This leads to individuals taking things personally, being argumentative and being protective of their role in the organisation. When you have trust – deep trust, vulnerable trust – when feedback is given or received it is coming from a place of making the business better.
So Mary, start talking to your Team. Start getting to know them as people not employees. Build trust between you and them and then you will start to hear business truths.
One final thought . . . if full communication is not conveyed or if you are not transparent then your team will make their own determinations. So with every decision, policy and change ensure you explain ‘why’ otherwise your Team will make up their own ‘why.’
Hope this helps Mary and everyone else.
If you think the concept of developing deep trust in your Team could benefit your Team, then hit ‘like.’
What Cheeses Me Off
When I was growing up there was a TV show call ‘Hey Hey Its Saturday’ and they had a segment called What Cheeses Me Off. If you remember the show hit ‘LOVE’ as it was a Saturday night religion.
I am launching this segment today on #JTInTheRaw.
It is NOT a rant, you’ll know a JT Rant when you hear one and see one – I get red and yell!
What Cheeses Me Off is just something that grates me and to launch the segment . . .
People who do their Facebook or business videos in cars! What the?
Seriously, if you are giving advice on running a business, building a brand or even how to perform at your highest personal standard then I don’t think the inside of the car is the place – of course unless that is your office and that’s where you meet clients.
That’s my opinion, which I am entitled to have!
What cheeses me off are advice videos from inside a car! Agree?
A car is great for lots of things, but turning it into a stage for professional advice tends to pull focus in all the wrong ways. It’s hard to take in someone’s message when you’re distracted by seatbelt shadows, dashboard glare or the lingering thought that they might actually be filming at a stoplight.
It is ironic too, because the car itself isn’t the problem; it is a wonderful tool when it is used for what it’s meant for, and anyone who has ever dealt with breakdowns, flat batteries or strange dashboard lights knows that the true frustration begins when a vehicle stops doing its job.
That is usually the moment people start paying attention to the things they normally take for granted, which is why the reliable support offered by Blue Wrench stands out to those who want their cars ready for the real moments of life rather than spontaneous video shoots.
When a vehicle is cared for properly, it becomes a quiet companion on early morning commutes, school runs, late-night drives home and everything in between, and it deserves more than being reduced to a backdrop for business advice that could be filmed literally anywhere else.
BIG Announcements
I have FIVE big announcements and after each one if you like, then give me a thumbs up.
Announcement #1 – I have decided I am going to run my second marathon on 2017. I am targeting the Melbourne marathon on Sunday 15th October.
Announcement #2 – In 2017, I am excited to help businesses and individuals outside the fitness industry. I am going to launch a new website in February 2017. This website will have JT resources, info to have me speak at your conference and working with your management team.
Announcement #3 – Coming in February is the best of the best! I have put together the most readable, concise, and jam packed ebook of the best ideas shared in #JTInTheRaw. This will be available in 2017.
Announcement #4 – Also coming in February will be a weekly JTism. There are little quotes that people have told me they have loved in the shows, so I have collected them and you’ll see them on Facebook from February.
Announcement #5 – #JTInTheRaw will continue into 2017! Nothing will change and I’ll be back on Jan 6th.
And so that brings me to the end of the show and the last show of the year. Thanks for all your support and I’ll be continuing from January 6th. So tune in then.
If you think you know anyone who would get value from today’s show, especially around developing deep trust in your business then please tag them in the comments below.
I hope you all have an amazing Christmas and cracking New Year. I hope you eat too much! Drink too much and then exercise too much!
So before I say good bye . . . time for quote of the week . . .
“This is such a confronting exercise.” The words uttered by Josh last week at the Victorian PT industry leaders Roundtable. This was followed by “I can see why this will benefit our business but there could be some pain!”
Welcome to show 25 of #JTInTheRaw and today I’m going to give you a sneak peak of my formula for business planning. You’ll get enough today to be as confronted as Josh!
I’ve also got to share 2 amazing customer service experiences we can all learn from.
Let’s tackle the business planning topic.
Whether you are a sole trader with no employees or the CEO of 10,000 employees it is critical for the business to know where it is going. Just as a plane has a flight plan, a sporting team has a game plan, or an orienteerer has a map … you need a plan.
The more specific your plan is, the more benefit to you, the business & indirectly your clients.
I think my business plan version is simpler to complete.
Step 1:Set a BHAG! Start the plan by establishing what is the 2 to 5 year goal for the business. This goal is designed to really stretch the business.
I like people to set a BHAG for the business – a Big Hairy Audacious Goal. This means every decision and action done in your business leads toward your BHAG. How good will it be when you achieve it!!!
Step 2:Develop a theme for your year ahead. What one word or phrase sums up:
What you want to achieve?
What is relevant for you, your business, your team, your customers?
What will galvanise and unite your people?
What can act as a filter for you to determine if you’ll follow through with opportunities?
And in today’s world, always add a hash tag!
Step 3:Determine your business’s core values. These are the values the business has and your team have. These are generally one word and could be summed up as the should’s and shouldn’ts of the business.
Step 4:Articulate your purpose. This is why you do what you do … if you haven’t read or watched any of Simon Sineks stuff .. do it. He explains that people will follow you, like you, engage with you & but from you because of why you do things not what you do!
Discovering the answer is an amazing journey of self reflection and critical for differentiating yourself from your competitors.
Step 5:Share your brand promise. If I become a client of yours what will I get? This will maybe easy to say. My challenge is to say it in unique terms, ie in words that no other business uses or can use.
Step 6: The most difficult and challenging … it’s living the actions!
What actions will you literally do to:
Live those core values?
Achieve your purpose?
And deliver that brand promise.
These are the foundations you need to build a business. Without this you have a house built on sand not on a concrete slab!
I guarantee this template will help you get your #hustlemodeon in 2017!
Customer Service Learnings From The Last Week
Learning #1
Last week I emailed a personal trainer about training someone I know. By Tuesday, 4 days later, I hadn’t heard anything, so sent a text to book a time to chat. I got a response 8 hours later. In the modern world we live in, you simply cannot leave it this long to get back to prospects if you want convert them.
As a consumer, I expected an email within 12-24 hours. And if you can’t do that, then don’t put your email address on your business card. The text, I expected a response within 4 hours.
Learning #2
As many of you know we are having renovations at home. That is another story! But I want to share a common occurrence that happens every day in every business …
Our project manager apparently has some heavy shit going on in his personal life. The result is that he has dropped the ball on our project a number of times and he is a grumpy/negative sack of potatoes that I don’t want to be around, so I hate to know how his work mates feel working with him. Now the owner of the business is apologising profusely and explaining why things haven’t happened.
I’m sure you get the picture!
Here are the learnings:
Your customers don’t employ the individual they employ or buy from the company. We don’t care who, we care we get our service and when we don’t get our service we blame the business not the individual. Every person who faces the public is representing your business. They will determine the success of your business, so choose wisely!
Never come to work when you feel shitty about life. If you don’t have the ability to leave your personal crap at the front door when you arrive at work then don’t arrive at work! You will harm relationships with your customer, your work mates and if relevant your boss.
When you are not engaged at work it is not going to give you job satisfaction, it will impact your performance and relationships and to be honest could get you fired! Stay at home get your shit together and return to work focused!
Last week, we talked about culture and both these examples come from the culture you develop in your business! Watch show 24 now.
Sydney Fitness Businesses: Your Tips To Improve Member & Client Retention in 2.5 Hours.
Australia’s best micro-fitness business conference is even better in 2016 with TWO amazing presentations with JT. FitnessBiz has been strengthening the Australian fitness industry since 2007 in sell out sessions. With limited numbers you can be guaranteed a personalised experience that will inspire, educate and drive you to implement proven strategies.
It is your turn Sydney (North) on the 18th November (click here to see all Australian locations and dates) andas a special BONUS when you get your ticket in the next 48 hours you will receive a FREE copy of our ebook: How To Turbo Boost Your Fitness Business With Powerful Neuromarketing Strategies (valued at $99)
Take a journey around the planet as JT shares his insights from gyms, studios, franchises and PT studios across the planet. He will share photos and stories from places he has visited. See examples of great websites and marketing campaigns. This is your opportunity to see the world of fitness without leaving the country!
Customer Service Is Your Unforgotten Marketing Tool
Online reviews and social media have replaced the water cooler referral system. In days gone past we learned about gyms we should join from workmates at the water cooler, school playground or at a dinner party. Now every day, people review your facility with the comments and engagement on-line with your brand. In this entertaining session, you’ll learn how important your customer service is and how to embrace the clients who complain. You want them complaining, so you can get better!
Date: 18th November 2016 Time: 10:00am to 12:30pm Venue: The Union Hotel, 271 Pacific Hwy, North Sydney Cost: 79 per person
Bonus: Book in the next 48 hours and receive a free copy of How To Turbo Boost Your Fitness Business With Powerful Neuromarketing Strategies(valued at $99)
Active Management members (excluding Bronze) receive a complimentary ticket to FitnessBiz Brunch plus discounts for additional staff members to attend. To redeem your free ticket login to the member hub and follow the instructions in the forum under ‘FitnessBiz Brunch/Summit 2016’.
Want to become a member?
Become an annual member of Active Management for only 24.90 a month and receive:
A bonus free ticket to FitnessBiz Brunch (that’s TWO tickets)
A copy of How To Turbo Boost Your Fitness Business With Powerful Neuromarketing Strategies (valued at $99)
Plus over $5K worth of resources for your fitness business including: professional development videos, social media tiles to educate and engage with your fans, and the fastest growing on-line network of fitness business owners & entrepreneurs.
NSW Fitness Businesses: Your Tips To Improve Member & Client Retention in 2.5 Hours.
Australia’s best micro-fitness business conference is even better in 2016 with TWO amazing presentations with JT. FitnessBiz has been strengthening the Australian fitness industry since 2007 in sell out sessions. With limited numbers you can be guaranteed a personalised experience that will inspire, educate and drive you to implement proven strategies.
It is your turn Sydney (South) on the 4th November (click here to see all Australian locations and dates) andas a special BONUS when you get your ticket in the next 48 hours you will receive a FREE copy of our ebook: How To Turbo Boost Your Fitness Business With Powerful Neuromarketing Strategies (valued at $99)
Take a journey around the planet as JT shares his insights from gyms, studios, franchises and PT studios across the planet. He will share photos and stories from places he has visited. See examples of great websites and marketing campaigns. This is your opportunity to see the world of fitness without leaving the country!
Customer Service Is Your Unforgotten Marketing Tool
Online reviews and social media have replaced the water cooler referral system. In days gone past we learned about gyms we should join from workmates at the water cooler, school playground or at a dinner party. Now every day, people review your facility with the comments and engagement on-line with your brand. In this entertaining session, you’ll learn how important your customer service is and how to embrace the clients who complain. You want them complaining, so you can get better!
Date: 4th November 2016 Time: 10:00am to 12:30pm Venue: Revesby Workers Club, 2B Brett St, Revesby NSW 2212 Cost: 79 per person
Bonus: Book in the next 48 hours and receive a free copy of How To Turbo Boost Your Fitness Business With Powerful Neuromarketing Strategies(valued at $99)
Active Management members (excluding Bronze) receive a complimentary ticket to FitnessBiz Brunch plus discounts for additional staff members to attend. To redeem your free ticket login to the member hub and follow the instructions in the forum under ‘FitnessBiz Brunch/Summit 2016’.
Want to become a member?
Become an annual member of Active Management for only 24.90 a month and receive:
A bonus free ticket to FitnessBiz Brunch (that’s TWO tickets)
A copy of How To Turbo Boost Your Fitness Business With Powerful Neuromarketing Strategies (valued at $99)
Plus over $5K worth of resources for your fitness business including: professional development videos, social media tiles to educate and engage with your fans, and the fastest growing on-line network of fitness business owners & entrepreneurs.
Queensland Fitness Businesses: Your Tips To Improve Member & Client Retention in 2.5 Hours.
Australia’s best micro-fitness business conference is even better in 2016 with TWO amazing presentations with JT. FitnessBiz has been strengthening the Australian fitness industry since 2007 in sell out sessions. With limited numbers you can be guaranteed a personalised experience that will inspire, educate and drive you to implement proven strategies.
It is your turn Brisbane on the 7th October (click here to see all Australian locations and dates) andas a special BONUS when you get your ticket in the next 48 hours you will receive a FREE copy of our ebook: How To Turbo Boost Your Fitness Business With Powerful Neuromarketing Strategies (valued at $99)
Take a journey around the planet as JT shares his insights from gyms, studios, franchises and PT studios across the planet. He will share photos and stories from places he has visited. See examples of great websites and marketing campaigns. This is your opportunity to see the world of fitness without leaving the country!
Customer Service Is Your Unforgotten Marketing Tool
Online reviews and social media have replaced the water cooler referral system. In days gone past we learned about gyms we should join from workmates at the water cooler, school playground or at a dinner party. Now every day, people review your facility with the comments and engagement on-line with your brand. In this entertaining session, you’ll learn how important your customer service is and how to embrace the clients who complain. You want them complaining, so you can get better!
Date: 7th October 2016 Time: 10:00am to 12:30pm Venue: Brisbane International Windsor, Lutwyche Rd & Bryden St, Windsor QLD Cost: 79 per person
Bonus: Book in the next 48 hours and receive a free copy of How To Turbo Boost Your Fitness Business With Powerful Neuromarketing Strategies(valued at $99)
Active Management members (excluding Bronze) receive a complimentary ticket to FitnessBiz Brunch plus discounts for additional staff members to attend. To redeem your free ticket login to the member hub and follow the instructions in the forum under ‘FitnessBiz Brunch/Summit 2016’.
Want to become a member?
Become an annual member of Active Management for only 24.90 a month and receive:
A bonus free ticket to FitnessBiz Brunch (that’s TWO tickets)
A copy of How To Turbo Boost Your Fitness Business With Powerful Neuromarketing Strategies (valued at $99)
Plus over $5K worth of resources for your fitness business including: professional development videos, social media tiles to educate and engage with your fans, and the fastest growing on-line network of fitness business owners & entrepreneurs.
Victorian Fitness Businesses: Your Tips To Improve Member & Client Retention in 2.5 Hours.
Australia’s best micro-fitness business conference is even better in 2016 with TWO amazing presentations with JT. FitnessBiz has been strengthening the Australian fitness industry since 2007 in sell out sessions. With limited numbers you can be guaranteed a personalised experience that will inspire, educate and drive you to implement proven strategies.
It is your turn Melbourne on the 23rd September (click here to see all Australian locations and dates) andas a special BONUS when you get your ticket in the next 48 hours you will receive a FREE copy of our ebook: How To Turbo Boost Your Fitness Business With Powerful Neuromarketing Strategies (valued at $99)
Take a journey around the planet as JT shares his insights from gyms, studios, franchises and PT studios across the planet. He will share photos and stories from places he has visited. See examples of great websites and marketing campaigns. This is your opportunity to see the world of fitness without leaving the country!
Customer Service Is Your Unforgotten Marketing Tool
Online reviews and social media have replaced the water cooler referral system. In days gone past we learned about gyms we should join from workmates at the water cooler, school playground or at a dinner party. Now every day, people review your facility with the comments and engagement on-line with your brand. In this entertaining session, you’ll learn how important your customer service is and how to embrace the clients who complain. You want them complaining, so you can get better!
Date: 23rd September 2016 Time: 10:00am to 12:30pm Venue: Mantra St Kilda, 568 St Kilda Rd, Melbourne Cost: 79 per person
Bonus: Book in the next 48 hours and receive a free copy of How To Turbo Boost Your Fitness Business With Powerful Neuromarketing Strategies(valued at $99)
Active Management members (excluding Bronze) receive a complimentary ticket to FitnessBiz Brunch plus discounts for additional staff members to attend. To redeem your free ticket login to the member hub and follow the instructions in the forum under ‘FitnessBiz Brunch/Summit 2016’.
Want to become a member?
Become an annual member of Active Management for only 24.90 a month and receive:
A bonus free ticket to FitnessBiz Brunch (that’s TWO tickets)
A copy of How To Turbo Boost Your Fitness Business With Powerful Neuromarketing Strategies (valued at $99)
Plus over $5K worth of resources for your fitness business including: professional development videos, social media tiles to educate and engage with your fans, and the fastest growing on-line network of fitness business owners & entrepreneurs.
Your next best hire is an AI
l receive a FREE copy of our ebook: How To Turbo Boost Your Fitness Business With Powerful Neuromarketing Strategies (valued at $99)
