#JTInTheRaw Show 119 | Reduce Friction to Keep Customers

Friction -> the resistance when two objects run against each other. In business this is your customer rubbing against your policies, processes, culture & experiences. If you want to keep or gain customers reduce friction. Let me explain in #JTInTheRawShow119

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Your Fortnightly Challenge #14

Identify 14 small things that you love about your job.  Make sure you do one of these every day.  For an extra challenge, once you have ticked off an item you cannot do that again.

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