The Encouragement Index by Barry Pozner and Jim Kouzes

Expanding on the “Encouraging the Heart” segment of their bestselling The Leadership Challenge, Jim Kouzes and Barry Posner have now devised The Encouragement Index, a 21-item survey that measures how frequently a leader engages in encouraging behavior.

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Encouraging the Heart Workbook

Getting things done in today’s workplace is hard work. The climb to the top is demanding and long. Employees become exhausted, frustrated, and sometime entirely disenchanted. Often, they are tempted to simply give up.

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