Tips to Handling Income Calls: Smile

Smiling is the golden rule of telephone conversation! Did you know that when you answer the phone both with a smile on your face and standing up you are actually communicating a ton of non-verbal cue’s through voice tone. 

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Have You Called Your Business Lately?

Mystery Shopping can help you identify whether a prospective member’s telephone experience will encourage them to make an appointment to visit your facility, to call you again or whether they will hang up and never return.

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Get A Clear Picture Of Just What Happens In Your Business

Our Mystery Shopping program covers the whole set of service criteria from the moment a prospective member enters your facility, to the greeting and start of a conversation – so first contact, professionalism, sales & communication skills and observance of all areas of your facility.

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What’s Doing at Active Management HQ This Week?

We are excited to announce that for Aussie gym owners we have a huge opportunity for mystery shopping for you! We have a new account manager, Lisa, who will work with you if you are based in Victoria.  For the rest of the country, Stacey will be your account manager.  A personalised approach to building your mystery shopper program which will allow you to truly evaluate your sales processes.

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You Can Make 2015 Your Best Sales Year

This Christmas, we want to give you the super dooper opportunity to try Mystery Shopping! An express package to give you an overview of your sales process, to see the quality of the reports and experience the professionalism first hand of our Mystery Shopper Captain, Stacey!

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