Posts Tagged ‘mystery shopping’
Tips to Handling Income Calls: Smile
Smiling is the golden rule of telephone conversation! Did you know that when you answer the phone both with a smile on your face and standing up you are actually communicating a ton of non-verbal cue’s through voice tone.
Read MoreHave You Called Your Business Lately?
Mystery Shopping can help you identify whether a prospective member’s telephone experience will encourage them to make an appointment to visit your facility, to call you again or whether they will hang up and never return.
Read MoreGet A Clear Picture Of Just What Happens In Your Business
Our Mystery Shopping program covers the whole set of service criteria from the moment a prospective member enters your facility, to the greeting and start of a conversation – so first contact, professionalism, sales & communication skills and observance of all areas of your facility.
Read MoreWhat’s Doing at Active Management HQ This Week – 10th February?
If you want to hit your business goals for the month, quarter or year then you must do two critical things:
Read MoreWhat’s Doing at Active Management HQ This Week – 3rd February?
When you get an online enquiry where the prospect submits their phone number, then automate a text message to go back to them immediately that says, “Thanks for your message. We’ll be in touch very soon! Save this number as we’ll be calling from this number.”
Read MoreWhat’s Doing at Active Management HQ This Week?
We are excited to announce that for Aussie gym owners we have a huge opportunity for mystery shopping for you! We have a new account manager, Lisa, who will work with you if you are based in Victoria. For the rest of the country, Stacey will be your account manager. A personalised approach to building your mystery shopper program which will allow you to truly evaluate your sales processes.
Read MoreWhat Happens When The Phone Rings In Your Fitness Business?
Since 2012, we have been conducting mystery shopping for our clients in every fitness business model – franchise, chain clubs & independent clubs; council facilities; and PT studios – across Australia.
Read MoreYou Can Make 2015 Your Best Sales Year
This Christmas, we want to give you the super dooper opportunity to try Mystery Shopping! An express package to give you an overview of your sales process, to see the quality of the reports and experience the professionalism first hand of our Mystery Shopper Captain, Stacey!
Read MoreGym Marketing – Effective Gym Marketing Is About Them Not You
You should have at least twice as many you’s and your’s as I’s and mines and your company’s name. A ratio of four to one should be your target.
Read MoreFitness Club Marketing – Fitness Club Marketing Ideas
At a recent Industry Leaders Roundtable Meeting, I had a club owner tell me their traditional marketing was no-longer working. He told me that he would advertise in the local paper for 3 or 4 weeks and then take a break.
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