Top Tips From Jay Baer On The Fitness Business Podcast
Here is what resonated for me on this week’s podcast with Jay Baer sharing why it is so important to hug your haters:
If you SELL something you can create a customer today, but if you HELP someone, you can create a customer for life – Jay Baer
And Jay’s top tips were:
- When you answer someones complaint, it takes a bad situation and makes it better – but if you don’t answer someones complaint it takes a bad situation and makes it worse. Jay’s advice is you must answer everybody!
- No response is a response – that says ‘we don’t care’.
- Answer every complaint, in every channel, every time.
Tell us in the comments below your #1 Takeaway from this show or what success you have had from implementing an idea you heard here!
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Chantal worked for 15 years in senior sales and marketing roles in the media industry before transitioning careers. She began as a qualified Personal Trainer and Group Fitness Instructor. Realising she could do more to help the industry, she became a Fitness Business Coach with Active Management. Then in 2015, she became the host of The Fitness Business Podcast. Now with over 262 shows and 500,000 downloads it is one of the world’s top podcasts for fitness business owners, managers and fitpreneurs.
Chantal has interviewed fitness industry leaders including Rick Caro, Bill McBride, Brent Darden, Rasmus Ingerslev, Derek Gallup, Alison Flatley, Mo Hagan, Sarah Robb O’Hagan, Carrie Kepple, Emma Barry.
Fitness industry award winners including Todd Durkin, Krista Popowych, Carol Michaels, Kristen Green.
International authors including Jay Baer, Jeb Blount, Mark Shaefer, Mike Michaelowicz, Michelle Segar.