The World’s Best Retention Conference LIVE
Health club operators across the globe can take part in a world first as industry renowned retention experts come together for one-off Retention Convention. Yep no matter where in the world you are you can listen to this amazing conference from world retention leaders, without going to the UK!
Just click here and use the code ‘Activemanagement’ to save 25% AND get access to the recording for the next 12 months!
The one-day event, being lead by international speaker and author of the world’s largest retention study, Dr. Paul Bedford, will be live streamed across the world on 14 May 2015, enabling operators from all four corners of the globe to learn from the experts what does and doesn’t impact on retention, key components of a retention strategy and why measuring attrition is what amateurs do.
Retention Guru Bedford said: “The purpose of the day will be to explore how retention can impact on business behaviour. The emergence of the low cost sector has created challenges for all operators, including themselves, and clubs need to look at improving their retention in order to retain a profitable business. Operations directors, senior managers and anyone who has a role in keeping members happy should not miss this event.”
Dr. Bedford is one of the global fitness industry’s leading authorities on retention, attrition and member experience management, and develops bespoke retention strategies for operators right across the world.
Speaking alongside Dr. Bedford will be:
- Dr Melvyn Hillsdon, who is known for his pioneering work with the FIA (now ukactive) and his reports Winning the Retention Battle (parts 1-7). This work established the benchmark for retention in the UK as well as methods for accurately reporting retention and attrition that operators could take action on.
- Jan Middelkamp, former Chief Operations Officer for European-wide health club chain HealthCity International, current Development Director at HDD Group and EuropeActive board member, is an European fitness industry expert. He will talk about the situation in Europe and what operators have done to positively impact their retention rates.
- Guy Griffiths, who specialises in fitness and exercise-focused data mining and business intelligence, will explain what’s already being done in clubs from a UK perspective.
- Rob Gregory, former global director of member experience at Fitness First, directly responsible for the group’s retention levels, will look at what can be learned from big picture data on the fitness industry.
Just click here and use the code ‘Activemanagement’ to save 25% AND get access to the recording for the next 12 months!
Justin is the Managing Director of Active Management, which he began January 2004. He offers coaching to businesses worldwide in everything from start up and design to marketing and sales systems. Justin also facilitates four Australian and New Zealand ‘fitness industry roundtables’ events, which allows him to see a huge cross section of business models.