Annette Franz Teaches The Fitness Industry To Think Like Amazon
As a free pre-event webinar, Annette Franz from CX Journey, will explain that the customer experience is the only true competitive advantage for businesses today. After all, it’s all about the customer! It’s the reason companies are in business.
Customer experience leaders – those brands that excel at both employee experience and customer experience – are growing five times faster than the competition, and customer are, increasingly, choosing to do business with companies that provide an easier, more convenient, and more seamless experience.
Many of the expectations that customers have about experiences today – regardless of industry – stem from their experiences with Amazon. The disruption that Amazon has created in the retail space has bled into other industries and has become the frame of reference for customers’ experiences across verticals. This has become known as the Amazon Effect.
Click here to watch the replay of this webinar
You’re invited to Australia’s only Fitness & Recreation Industry Technology Summit in Sydney on July 21st & 22nd! This is amazing summit will have:
- Four key note presentations
- Three TED Talk style presentations
- Two panels and
- Two workshops.
PLUS a gala dinner with the first ever industry awards for technology AND another key note from the inspiring Amanda Stevens called High Tech – High Touch!
You can register now at FitnessIndustryTechSummit.com.au and use code ACTIVEMGMT to save $100!Thanks to Annette for being part of the Fitness & Recreation Industry Technology Summit.
This is the only event this year that focuses on improving your business efficiencies, logistics, communication and community through technology. No matter the size or type of fitness business you will benefit, so see you on July 21st and 22nd …
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Justin is the Managing Director of Active Management, which he began January 2004. He offers coaching to businesses worldwide in everything from start up and design to marketing and sales systems. Justin also facilitates four Australian and New Zealand ‘fitness industry roundtables’ events, which allows him to see a huge cross section of business models.