Retention
The $0 Retention Strategy: Smile, Name, Repeat
I’ve been reminded of something so simple, yet so powerful: soft skills build retention.
Read MoreBold Moves V Safe Moves For Gym & Department Growth
We’ve got rising wages, cost-of-living pressures, and members demanding more value. That’s the backdrop. So in this environment, playing it safe is the riskiest move you can make.
Read MoreHow To Prepare For Agentic AI
Train your own AI employees that sound and act just like your best team members. Sell memberships, service existing customers and provide motivational fitness support.
Read MoreThe Inefficiencies In Your Business Have A Solution
Are you paying for software subscriptions that you don’t fully use or worse don’t even need, because another tool you own already does the job?
Read More40% Of Your Sales Are At Risk (Seriously)
I remember when we actually trained our staff how to sell. Do you?
Read MoreAre Your T&Cs Hurting Your Member Experience?
This week I found myself scratching my head over a hotel’s terms and conditions – and it got me thinking about your business.
Read MoreThe 1% Better Hack: The Clipboard Secret
Please imagine that you’ve got a sick pet. You have a choice of 3 qualified vets to look after your very sick pet:
Read MoreIs Your Team Forgetting This Retention Hack?
Remember the bar Cheers where “everybody knows your name”? That wasn’t just a TV slogan, it was a retention strategy used across the industry in the 90’s.
Read MoreThe Silent Profit Killer In Your Gym
Chatting with a friend last week about joining a gym, he said “I didn’t think I’d put on any weight… until I saw a photo from 5 years ago.” That’s weight creep — and your business has a version of it too: Expense creep.
Read MoreThe Biggest Mistake Gym Owners Make with Their Staff
Willy is a locker room attendant at Club Greenwood in Denver. He might know more about what members want than anyone else in the organisation.
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