Recovering From Mistakes In Your Business
Every business will always have a slip up!
The key when you make a mistake or an error is move quickly with these 3 steps:
- Fess up – if you down play your mistake publicly or worse still hide it, it could be fatal for your business. Just be candid, transparent and take responsibility for your part. Do you best not be defensive!
- Make the changes – your mistake is a learning experience. This gives you an opportunity to improve the way you do things, so make the most of it!
- Get back out there – Get that mistake behind you and press on. We learn from mistakes and errors, so don’t shy away from getting out there again.
Check out The Fitness Business Podcast interview with Jay Baer for how to handle making mistakes and complaints. Click here.
Justin is the Managing Director of Active Management, which he began January 2004. He offers coaching to businesses worldwide in everything from start up and design to marketing and sales systems. Justin also facilitates four Australian and New Zealand ‘fitness industry roundtables’ events, which allows him to see a huge cross section of business models.