Posts Tagged ‘Member experience’
The 4 Most Expensive Words in Your Gym
Can you honestly say no staff member has ever said, “That’s not my job”?
Read MoreImpacting Member Experience: Precision in Member Focused Decisions Drives Loyalty and Company Value
Is your gym’s member experience a top priority or an afterthought? It’s time to move beyond guesswork and start making decisions based on what really matters to your members.
Read MoreThe Biggest Mistake Gym Owners Make with Their Staff
Willy is a locker room attendant at Club Greenwood in Denver. He might know more about what members want than anyone else in the organisation.
Read MoreSensory Impact Of Your Gym Subconsciously Impacts Usage & Then Retention
I want to challenge how you think about member experience. 100% great service still matters. But if you want people raving on socials and sticking around longer, it’s time to sharpen your sensory design.
Read MoreTop Tips From Jim Worthington On The Fitness Business Podcast
Here is what resonated for me on our most recent podcast from Jim Worthington:
Read MoreDr Paul Bedford – Key insights from The Retention Guru
In this show, we interview The Retention Guru, Dr Paul Bedford. With over 20 years experience working in the fitness industry, Paul is one of the global fitness industry’s leading authorities on retention, attrition and member experience management.
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