Posts Tagged ‘mystery shopping’
Time To Reward The Amazing Tours In Your Gym
After mystery shopping fitness businesses across Australia (and now New Zealand) for over a decade there is one question that has frustrated us: how do we reward a staff member immediately who delivers the perfect tour?
Read MoreMystery Shop Your Own Studio’s Classes
“Mystery shopping” your own classes isn’t a new idea or revolutionary. In my experience, it is necessary to be able to maintain a high quality of class delivery, excellence and experience in all aspects of your fitness business.
Read MoreMystery Shop Reveal: Saturday Vs Weekday
A staggering 95% of Mystery Shop Call Evaluations that were carried out on a Saturday had disappointing results for our clients.
Read MoreA Forgotten Detail: Updating Your Business Voicemail Message!
“Merry Christmas & Happy New Year – please note our reduced hours over the Christmas Holiday period….. blah blah……” This is the voicemail message that our Mystery Shoppers are repeatedly hearing and it is FEBRUARY!
Read More3 Sales Lessons The Global Fitness Industry Has Learned
The three sales lessons that we’ve learnt post-pandemic.
Read MoreWho are our Mystery Shoppers? A question we often get asked ……..
You need great Mystery Shoppers to be able to get the results for you. Our shoppers are experienced in mystery shopping the fitness industry and are carefully selected for each of our clients individually.
Read MoreThe Secret of Active Listening
We have all heard of the term ‘Active Listening’ – but what really is active listening and how do we teach ourselves this very valuable communication technique?
Read MoreMystery Shop – Discovers a ‘Blind Spot’
Our Mystery Shopping team recently discovered a problem that could have had such a negative impact, not to mention lost sales for one of our Mystery Shopping clients.
Read MoreTips to Handling Income Calls: Smile
Smiling is the golden rule of telephone conversation! Did you know that when you answer the phone both with a smile on your face and standing up you are actually communicating a ton of non-verbal cue’s through voice tone.
Read MoreHave You Called Your Business Lately?
Mystery Shopping can help you identify whether a prospective member’s telephone experience will encourage them to make an appointment to visit your facility, to call you again or whether they will hang up and never return.
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