onboarding Archives - Active Management

Guest Blog: [PART 3] The Holy Grail: The “Hybrid” Approach to High-Impact Member Onboarding.

By Joe Kerns | June 28, 2020

You should be using every technological tool at your disposal to create amazing experiences for your members both inside and outside of the gym, and you better have a good system to do it.

Guest Blog: [PART 2] The Holy Grail: The “Hybrid” Approach to High-Impact Member Onboarding.

By Joe Kerns | May 28, 2020

Starbucks (not coincidentally where I’m writing this right now) has a policy – more of a mission, really – that they do a pretty dang good job living up to…

Guest Blog: [PART 1] The Holy Grail: The “Hybrid” Approach to High-Impact Member Onboarding

By Joe Kerns | April 28, 2020

Did you know that Elon Musk is actually terrified of Artificial Intelligence?

Guest Blog: Automating Onboarding – Where Technology Works and Where It Hurts

By Joe Kerns | March 28, 2020

Automation is like a hammer…
You can use it to build a house, or you can use it to whack yourself in the head.

Guest Blog: How Modern Technology Can Help Improve Your Member Retention Problems

By Joe Kerns | February 28, 2020

Still hazy-eyed and sluggish, you take the first sip of coffee to start your day. Ahhh… sweet, sweet outsourced energy. You boot up the computer, which miraculously lights up without any caffeine coursing through its circuits… unimaginable. You open your email and are immediately bombarded with dozens of brands trying to steal a minute of…

Guest Blog: The Biggest Mistake with New Member Onboarding

By Joe Kerns | January 29, 2020

Of all the things you could do to improve your profitability, member results, and overall business success, you won’t find any that would have a bigger impact than nailing your new member onboarding experience.