Time To Reward The Amazing Tours In Your Gym
After mystery shopping fitness businesses across Australia (and now New Zealand) for over a decade there is one question that has frustrated us: how do we reward a staff member immediately who delivers the perfect tour?
We have the solution! Discover more . . .
Our reports are raw, real, and full of relevant insights. Our clients love them, using them to refine their sales processes and enhance their in club experience with personalised training and group training.
What if someone delivers a perfect tour? Shouldn’t we be able to say “well done” immediately?
Immediate positive feedback is crucial for repeating great behaviour – taken directly from psychology manuals:
“Positive reinforcement refers to the introduction of a desirable or pleasant stimulus after a behaviour. The desirable stimulus reinforces the behaviour, making it more likely that the behaviour will reoccur.”
Reward your team with $50 cash for the perfect tour! Immediate recognition for excellence!
Here’s how it works:
We send one of our trained mystery shoppers in to your facility during staffed hours.
If they conduct what our mystery shopper deems is a perfect tour, then when the staff member asks them to join they will respond, “You’ve just been mystery shopped. It was a perfect tour and here is $50”
They will hand over $50 cash!
- A walk-in of your facility during August
- A tour during staffed hours as detailed on your website
- $50 cash for your staff member
- A full walk in report, regardless of the result
- A $50 discount voucher on #FitnessBiz24 full registration
- An opportunity for your staff member to win your State Top Gun Award
All this for just $287 (plus GST)
- The walk-in is conducted at a random day and time in August, not determined by the customer
- The report is the standard MysteryShoppingForFitnessBusinesses.com.au walk-in tour
- Your report will be emailed to you within 96 hours
Experienced and results orientated Lisa delivers exceptional customer service, reflecting her commitment to her clients’ success. She combines a warm, compassionate personality with steely determination and focus. Lisa’s early experience working in Media followed by her career in the Real Estate Industry that spans over 25 years is where she has honed her Sales, Marketing and Customer Service skills. Dedicated to her clients’ success shines through in her everyday approach and she is both passionate and proactive with a genuine knowledge and belief that Mystery Shopping can make a huge difference in your business. Lisa is an avid bibliophile and works as a writer and editor in her spare time.