#JTInTheRaw Show 116 | Your People Do REALLY Create The Impression

By JT | October 8, 2018

The first impression in your studio, practice, agency, or gym will impact how your customer “FEELS” about you. In #JTInTheRaw this week I give you a basic checklist of how to make the first impression re-mark-able!

I also share the 10:4 Rule.

But I forgot Quote of the Week: “Most reviews on Google/Facebook/Yelp never mention the equipment. It is all about the people.”

#JTInTheRawShow116

Justin is the Managing Director of Active Management, which he began January 2004. He offers coaching to businesses worldwide in everything from start up and design to marketing and sales systems. Justin also facilitates four Australian and New Zealand ‘fitness industry roundtables’ events, which allows him to see a huge cross section of business models.

www.activemgmt.com.au

Posted in JT In The Raw and tagged Business Coach, fitness business, Justin Tamsett

37 Comments

Sean L'Estrange on October 5, 2018 at 09:09

Hello from a very wet Swansea
Matthew Wright on October 5, 2018 at 09:11

Hey handsome!
Matthew Wright on October 5, 2018 at 09:11

Wish I was there brother. Too close yet too far away
- Justin Tamsett on October 5, 2018 at 13:57
  
  Good event this one!
Mark Luxon on October 5, 2018 at 09:12

Hello buddy
- Justin Tamsett on October 5, 2018 at 13:57
  
  Thanks for joining your first #JTInTheRaw Mark. Hope you enjoyed . . .
- Mark Luxon on October 5, 2018 at 14:01
  
  i did! First impressions last ??
- Mark Luxon on October 5, 2018 at 14:01
  
  i did! First impressions last ??
- Justin Tamsett on October 6, 2018 at 02:39
  
  When you cannot sleep Mark . . . you may find something here that interests you! https://www.youtube.com/channel/UChVtQaoJnyeFbttw4s7CvWg
Waz Millar on October 5, 2018 at 09:12

More then agreed !
Sean L'Estrange on October 5, 2018 at 09:14

I also believe the next few greetings with the same person are vital. Consistency making them feel reassured that they’ve made the right decision.
- Justin Tamsett on October 5, 2018 at 13:56
  
  Agree 100%!
Christopher Lilley on October 5, 2018 at 09:20

Morning JT !
Tim Kanellopoulos on October 5, 2018 at 10:00

Lorena Kanellopoulos Ali Davis Kirsty Hawkins Pete Moran Kerri O’Donnell Kelly Rands Bella Kanellopoulos
Kerri O'Donnell on October 5, 2018 at 10:30

Cheers JT!! So similar to what we’re taught at vitals. Thanks for the refresher!
- Justin Tamsett on October 5, 2018 at 13:41
  
  Awesome . . . you can never underestimate that first impression Kerri!
- Justin Tamsett on October 6, 2018 at 02:41
  
  Was this your first show Kerri? You can see older shows to help put you to sleep … https://www.youtube.com/channel/UChVtQaoJnyeFbttw4s7CvWg
Angus Campbell on October 5, 2018 at 13:50

Did the poor welcome transition through the studio ie other staff and members?
- Justin Tamsett on October 5, 2018 at 13:56
  
  Not in all the studios Angus. Generally the coaches had energy but the front desk needed a rocket!
Kelly Rands on October 5, 2018 at 13:57

❤️
Jenny McConnell- Muscat on October 5, 2018 at 17:29

Loved it JT:)
- Justin Tamsett on October 6, 2018 at 02:38
  
  Thanks JMM – see what I did there! Was this your first show you’ve seen?
- Justin Tamsett on October 6, 2018 at 02:39
  
  When you cannot sleep, check out any previous shows here https://www.youtube.com/channel/UChVtQaoJnyeFbttw4s7CvWg
- Jenny McConnell- Muscat on October 6, 2018 at 12:35
  
  ?? Really cool. Not my first but will deff be checkikng in more often ?. First Touch – contact when entering a business is so important. The experience can increase the bottom line $$$ ?
Missy Moss on October 6, 2018 at 02:18

The desk is a barrier and provide comfortably for the staff to hide from giving first impressions.
- Justin Tamsett on October 6, 2018 at 02:37
  
  WOW!!! You watched!!! Was this your first #JTInTheRaw Missy? So agree with you about a desk!
- Missy Moss on October 6, 2018 at 02:40
  
  No, I’ve listened here and there. I plan on being more active so get me in the loop.
- Justin Tamsett on October 6, 2018 at 02:42
  
  You are active!!! Had a great few days in DC at the Motionsoft event!
- Missy Moss on October 6, 2018 at 05:09
  
  Justin Tamsett let connect as I want to hear all about the event
- Justin Tamsett on October 19, 2018 at 19:34
  
  Wanna chat the week after next Missy?
- Missy Moss on October 20, 2018 at 03:29
  
  Justin Tamsett yes. Week of Nov 29? What time works for you?
Sabine Sypolt on October 6, 2018 at 02:35

?
- Justin Tamsett on October 6, 2018 at 02:36
  
  Thanks Sabine . . was this your first #JTInTheRaw show?
- Justin Tamsett on October 6, 2018 at 02:40
  
  When you cannot sleep Sabine . . . here are the previous shows https://www.youtube.com/channel/UChVtQaoJnyeFbttw4s7CvWg
Darren Roberts on October 6, 2018 at 23:34

Spot on JT. Love it!!!
Justin Tamsett on October 19, 2018 at 19:36

A great response to this show – thanks for the lover everyone! #JTInTheRawShow118 I share another real example of the first point of contact screwing up the customer relationship.