Posts Tagged ‘Member experience’
The Dangerous Mindset We May Have Accidentally Created
Do any of your members miss one workout, then disappear for two weeks? A new study caught my attention this week, and honestly, it explains a lot about human behaviour in fitness.
Read MoreStrange? Why Hasn’t the Phone Rung? Here’s Why!
Could there be anything more boring than auditing your business? Seriously, checking if everything is working the way it should. But not doing this boring task is costing you thousands!
Read MoreI felt like a first-time member
I went to the dentist this week and I hated every second before it and during it. Not the dentist herself, just the thoughts and feelings my brain was conjuring up!
Read MoreA Framework For Member Experience
Join us for our next FBP Insiders Live Online Event with Chris Stevenson and Marisa Hoff from The Empower Group with your host JT!
Read MoreThe 4 Most Expensive Words in Your Gym
Can you honestly say no staff member has ever said, “That’s not my job”?
Read MoreImpacting Member Experience: Precision in Member Focused Decisions Drives Loyalty and Company Value
Is your gym’s member experience a top priority or an afterthought? It’s time to move beyond guesswork and start making decisions based on what really matters to your members.
Read MoreThe Biggest Mistake Gym Owners Make with Their Staff
Willy is a locker room attendant at Club Greenwood in Denver. He might know more about what members want than anyone else in the organisation.
Read MoreSensory Impact Of Your Gym Subconsciously Impacts Usage & Then Retention
I want to challenge how you think about member experience. 100% great service still matters. But if you want people raving on socials and sticking around longer, it’s time to sharpen your sensory design.
Read MoreTop Tips From Jim Worthington On The Fitness Business Podcast
Here is what resonated for me on our most recent podcast from Jim Worthington:
Read MoreDr Paul Bedford – Key insights from The Retention Guru
In this show, we interview The Retention Guru, Dr Paul Bedford. With over 20 years experience working in the fitness industry, Paul is one of the global fitness industry’s leading authorities on retention, attrition and member experience management.
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