#JTInTheRaw Show 19: How To Boost Your Vitality In Just 15 Minutes A Day
Welcome to show 19, I have been in Perth this week where I had an awesome time! I worked with 3 clubs:
- One club I worked on the service we deliver during the sales process. We talked a little about to how to close more sales but more focus was on how to be remarkable from prospects and members.
- One club we designed a 12-month marketing plan.
- And then the final business we talked about leadership, being an employer of choice and strategised the acquisition and retention of members.
I want to say a huge thanks to the owners and managers that invited me to work with their team. Your teams were open to ideas.
It was a great opportunity! And thank you! I am very grateful for the opportunity and the amazing feedback I have received.
In Show 18 I set you a challenge. Click here to watch show 18 and hear my challenge.
I wanted you to smile more to people. I wanted you to say please and thank you more. Did you do it? What response did you get? Tell everyone in the comments below . . . go!
I noticed the politer I was, the response I received was warmer.
Let me give you an example. Some of you may have seen on Facebook what happened to my bag on a Qantas flight. It looked like it had got caught in the conveyor belt and was completely trashed. I was furious – actually that was an understatement. When I got to the hotel I rang Qantas and gave them what for and achieved zero!
The next day I had to take my bag to baggage services back at the airport and show the damage to my bag, clothes and the 11 pieces of my fav drink bottle. Now I had calmed down and I thought I am going to change my mindset about this incident as being angry will get me nothing and I’m only talking about a bag and some clothes.
When I got to the baggage services, I was smiling, polite, patient and I felt empathetic toward the staff member – they would be used to being abused and I was determined not to go down that road.
I was consciously polite. I was authentic. I wasn’t faking my politeness. And I genuinely smiled – a lot!
The result a wonderful interaction with the staff member of Qantas. She exceeded my expectations. And I walked away thinking “WOW! What an experience!”
I am 100% positive that experience correlated with my politeness. The result of this conversation reinforced to me the power of smiling, pleasing and thanking people.
If you didn’t accept my challenge last week, then please accept the challenge this week of more smiles to people. I want you to say please more and thank you more. And tell me what results you get!
The 84 Day Challenge For A Thriving You
If I could promise with just 15 minutes every day you can have greater vitality, lead a thriving life and have a massive positive impact on your family, your partner or your work mates or Team would you be interested?
I am quite serious, 15 minutes every day of doing what I am going to share with you will boost the brand we know as ‘you.’
Every day, for the next 84 days – that is 12 weeks – I want to challenge you to write – not think or type – actually write with a pen and paper the answers to the following:
- What are you grateful for?
- Who do you appreciate?
- What opportunities did you see today?
- What are the top 3 things to do tomorrow?
- How are you travelling in your 84 day plan in regard to work; personal; and family?
Will you do it?
Go on give yourself permission to be happier, thriving and increased vitality version of you.
#AskJT
You can fire any questions to me using #AskJT. Tweet me, FB me or email me.
This question comes from Brian in London. Brian sent me an email and asked, “My best performer in sales is not a team player. She doesn’t follow the culture of the business. She is a negative influence on not just the sales team but the whole business, including our clients. BUT she is selling nearly double the units to everyone else. I have tried everything with her. What should I do?”
WOW Brian, a star performer selling double what everyone else is selling. AWESOME! We all want one of them in our Team. But we don’t want the negative behaviour, as I read your email I knew it would be too good to be true.
Let me say if you think you should fire someone then you should!
If you have counselled her Brian – as you say you have – then despite her amazing sales numbers I would let her go. Perhaps the reason she is double everyone else is because everyone else is performing 50% less because they are disengaged owing to her negativity.
An easy metaphor for understanding what happens with a negative Team member is that of a rotting piece of fruit in a fruit bowl. The one piece of fruit begins to rot and then that rotting moves to the piece of fruit next to it and the rotting spreads until finally every piece of fruit is rotten and we have to throw the whole bowl out.
Brian before your Negative Nancy infects anyone else with her negativity, suggest a career adjustment. Do all the legal requirements but move her on.
If you think you should fire someone then you probably should!
Reading This Week
I wish I had something to report on what I have read this week but I haven’t read anything! I have been prep’ing for work with the clubs and didn’t open a book or a magazine! How bad is that?
Listening This Week
I did however listen to two podcasts – the last 2 shows from the Fitness Business Podcast.
Can I just say Chantal’s interview with Jay Baer in show 75 I think is the best show ever! It is incredible and so many takeaways for anyone in business – especially in marketing and handling complaints.
Then this week, Chantal backed it up with Susan Fowler. She wrote a book called “Why Motivating People Doesn’t Work And What Does.” And this interview is simply fascinating! She is right in the grill of how in business we motivate people and challenges the paradigms. It is a truly thought provoking interview for anyone who has a team or even for fitness people who have to motivate people to work out! I hope the producers of the Biggest Loser listens as it will completely change the way trainers train the contestants.
Next Week
First up for ALL the Active Management members watching today, tomorrow we have the 3rd Virtual Roundtable with our legal Ninja Scott McKenzie. Scott is an expert in all things legal and he specializes in the fitness industry! He will be online every day in the Member Hub to answer your questions and share powerful insights into the legal aspects of running a business. Seriously, log on to the Member Hub and join the conversation.
On Wednesday, one of my coaching clients has a new studio they are opening, so I am going to swing by and check it out. I’m also going to do a face to face coaching session with at least one other coaching client too. I find the occasional face to face coaching sessions are something that my clients really love.
I have the last of my two day Industry Leaders Roundtable for Personal Trainers. We are meeting in Melbourne and one of our members is in the Hot Seat! She and her business partner will be presenting their business plan for their second studio. We will listen and then help strengthen their business plan. This is always exciting and a powerful asset to being on a Roundtable.
If you are interested in knowing about the Roundtable as a personal trainer, then type ILR in the comments below and we can organize a chat. And if you know a personal trainer who you think should be on a Roundtable, then tag them in the comments and if you have been tagged then lets talk!
#JTInTheRaw show 20 will come from Melbourne next Friday morning. I’ll be squeezing a quick show in before day 2 of the Industry Leaders Roundtable.
I really appreciate it when you hit like on the show; when you hit share and share the show; and am very grateful when you tag someone in the comments for them to watch the show. So if you liked todays show, now is the time to hit like!
Quote of the Week . . .
“In our life, we give so much to others. We must remember it’s a positive to slow down, take stock and refill our own cup.”
Check out all previous shows here: http://www.activemgmt.com.au/category/jt-in-the-raw/
Justin is the Managing Director of Active Management, which he began January 2004. He offers coaching to businesses worldwide in everything from start up and design to marketing and sales systems. Justin also facilitates four Australian and New Zealand ‘fitness industry roundtables’ events, which allows him to see a huge cross section of business models.