#JTInTheRaw Show 44: How Trust Can Impact Your Business
Building deep trust within your Team will allow you to develop meaningful relationships and cultivate an unspoken mutual understanding. This means challenging conversations can be had.
Can your team count on you to do what you say or say what you mean?
Can you rely on your team to do what they say or say what they mean?
Welcome to JTInTheRaw show 44 where I chew the thin on business and this week’s show is all about trust in the workplace!
Last week at Filex, one of the world’s finest fitness business speakers Luke Carlson shared how much he rated Patrick Lencioni and his learnings. Luke was an incredible guest on show 92 of The Fitness Business Podcast – listen to him here.
I agree with Luke & Lencioni is awesome! If you haven’t read The Five Dysfunctions of a Team, no matter your role in a business . . . read it! Click here to get your copy.
This week, I’m going to tell you why trust is so important in your business and give you some tips to build trust into the DNA of the culture of your business.
#JTShoutOut
First a shout out to:
- Paul Brown from Face to Face,
- Ben & Emma from Pinnacle Health Clubs,
- Annalee Brumby from Hobart Fitness Training,
- Ben Lucas from Flow Athletic and
- Sean L’Estrange from New Image Personal Conditioning
A special shout out to Paul Bedford and Doug Miller. Thanks to Paul for inviting me to speak at his amazing retention conference in Manchester in 2 weeks – click here to book tickets. Then just yesterday Doug Miller has a Virtual Roadshow and running a Live Stream conference the next day and I’m speaking there too! You can attend Doug’s conference anywhere in the world, click here for details!
And a final shout out to Emmett, Dave and all the Team of MYZONE who last week were announced as the latest partners of the Fitness Business Podcast. We are very grateful for your support!
Let’s talk trust . . .
First up Lencioni says that for Teams to operate well Teams need to have trust. A deep trust. A vulnerable trust between them. This means that difficult conversations can be had within the team and comments are not taken personally. The Team understand that conversations like this occur because we are trying to make the business better.
Without trust, then when these difficult conversations occur people take them personally. They hear one thing and think “You don’t like me.”
A safe haven of trust allows staff to speak freely and think more creatively, without feeling rejected or embarrassed.
As the leader, you have the ability to make a significant impact in building trust.
This week I read in INC Magazine some phrases that will instill trust and confidence within your team.
- “What can I do to help?”
When you are truly committed to helping others, it creates a ripple effect. When you know the answer to this question, you must follow through or you will erode the hard work. Building trust also means doing what you say.
- “I trust your decision.”
If your employees feel you trust them to do the right thing, it will boost morale and productivity.
- “What can I do differently?”
Part of your job as a leader is to remove the barriers to success by observing what might be standing in the way of your employees achieving their goals. Ensure you are not a barrier by asking! See if you can help them by doing something they need.
- “What do you think is our best course of action?”
Considerable insight can be gleaned by asking for someone’s opinion plus you will win the hearts of your team members.
And 4 more little things
- Say “thank you” more often,
- Admit when you are wrong,
- Be open to new ideas,
- Do what you say
If you treat your team members with respect and understanding, deep trust between Team members and a sense of security will follow.
Does this get you thinking?
If you had to choose one phrase or action to improve trust what do you need to do? Is it
- What can I do to help?
- I trust your decision
- What can I do differently?
- What do you think is our best course of action?
- Saying thank you more often
- Following through with what you said you will do
- Be open to more new ideas
- Admit when you’re wrong
For me . . . it’s What can I do differently?
If you got any value from discussion around building trust in your organization, I’d be very grateful if you shared the show.
I have some cool stuff planned starting today.
Firstly, I will finish today the ebook on on-boarding from last week’s presentation at Filex – watch show 43 here. For those that watched show 43 and said they want a copy, give us a week at the designers and it will be ready next Friday – so long as I don’t have too many typos!
This afternoon I also start a new on-line training program called The ASK Method by Ryan Levesque. I am super excited as I know this will give me plenty of skills I can share with our clients and members of Active Management.
Next week I have some coaching sessions with clients. I chatted with 3 new clients this week and next week 3 more! I only work with 21 clients at anyone time, so if you would like me to coach you, pop ‘coach’ in the comments and I’ll send you a link to look at my coaching packs.
Finally, next Thursday night Chantal from the Fitness Business Podcast and I are off to do a spin class in a night club! Ben & The Team from Flow Athletic have hired a leading Sydney night club and turning the dance floor into a spin studio! So tune in next Friday and I’ll tell you all about it.
Finally, a thank you to everyone who tuned in to show 42 which was the most watched JTInTheRaw. It is now over 1200 views and sits on YouTube. You can watch show 42 right here & here my rant on personal trainers and multi-level marketing.
And that ends this week’s show.
Quote of The Week
A safe haven of trust allows staff to speak freely and think more creatively, without feeling rejected or embarrassed.
Do you want to work one on one with JT?
Check out all previous shows here: http://www.activemgmt.com.au/category/jt-in-the-raw/
Justin is the Managing Director of Active Management, which he began January 2004. He offers coaching to businesses worldwide in everything from start up and design to marketing and sales systems. Justin also facilitates four Australian and New Zealand ‘fitness industry roundtables’ events, which allows him to see a huge cross section of business models.